WHAT IS CHRISTMAS AT KENWOOD?
Christmas at Kenwood is a spectacular trail of festive themed illuminations and installations set within the grounds of Kenwood at Hamstead Heath. The trail has been designed to fit in with the natural flora and fauna of the heath, with surprises around every corner. Each year a brand new trail is created making sure that no year is the same as the last!
WHEN CAN I VISIT CHRISTMAS AT KENWOOD?
Friday 2nd December 2022 – Sunday 1st January 2023
Closed Monday 5th December and Saturday 25th December (Christmas Day)
First entry – 5pm or 4.30pm for twilight viewing ticket holders. Entry will be granted within your 30 minute timeslot but not before, so please do not arrive before the time shown on your ticket to allow us to manage the flow of visitors into the event.
ARE DOGS ALLOWED ON THE TRAIL?
Only registered disability assistance dogs are allowed on the trail, other dogs are not allowed. Please get in touch with customer services here
to let us know if you are planning on bringing a guide dog.
IS THERE PARKING AVAILABLE?
We are unable to offer parking on-site. We encourage visitors to travel by public transport where possible and to allow plenty of time to walk from the nearest stations. Please refer to the getting here section. There are a limited number of free Blue Badge parking spaces available. Accessibility customers will be contacted with details of how to reserve these nearer to the event.
HOW LONG WILL IT TAKE ME TO WALK THROUGH?
We anticipate that the length will be no longer than 2km and take about an hour to complete.
The route is designed to be viewed from the guided path. Some interactive elements may invite the audience off the path. Unless signposted please do not stray from the path.
Christmas at Kenwood is set within the naturally undulating grounds of Kenwood. Every effort has been made to make the trail fully accessible, however, customers should be aware that by its nature it will cover some uneven terrain with a number of varying gradients. There are also some areas that can be made more challenging by wet weather.
If you have specific access needs, please contact us here
and we will do our best to accommodate you.
We encourage visitors to travel by public transport and allow for plenty of time. The closest train stations are Gospel Oak and Hampstead Heath. The closest tube stations are Golders Green and Archway. Bus route 210 will drop you off just outside the entrance to the trail. Check TFL
for up to date travel information. Kenwood House Directions
HOW MUCH ARE TICKETS?
These prices include a booking fee
- ADULT - PEAK £25.85 / OFF PEAK £21.45
- CHILD (3-16) - PEAK £18.15 / OFF PEAK £14.30
- TWILIGHT VIEWING TICKET - ADULT - £32.45
- TWILIGHT VIEWING TICKET - CHILD - £24.75
- FAMILY (2 ADULTS 2 CHILDREN) - PEAK £80.50 / OFF PEAK £67.30
- GROUPS (15+ adults) - PEAK £23.76 / OFF PEAK £19.31
HOW DO I MAKE A GROUP BOOKING?
For groups of 15+ adults, tickets will be priced at £19.31 including booking fees (off peak) and £23.76 including fees (peak). Please note that groups of 15-30 can be booked online. For groups larger than 30, please contact us
to book your tickets.
WHAT IS A TWILIGHT VIEWING TICKET?
The Twilight Viewing ticket offers a special intimate twilight viewing of Christmas at Kenwood. Experience the Trail in a limited capacity time slot to create that extra special experience.
The Twilight Viewing slot will start at 4.30pm and will run every day from Saturday 3rd December to Sunday 1st January (5th , 6th December and Christmas Day excluded). The Twilight Viewing slot will take place at 5.30pm on Friday 2nd December.
IS THE EVENT SUITABLE FOR ALL AGES?
Yes, all ages are welcome!
IS ENTRY FREE FOR UNDER 3'S?
Yes, children under 3 years of age can access Christmas at Kenwood free of charge and will not require a ticket. All children must be accompanied by an adult at all times.
DO YOU PROVIDE CARER TICKETS?
A disabled person purchasing a ticket may bring one essential carer companion free of charge. Please select this ticket type at point of booking. If you require more than one carer, please contact us here.
HOW WILL I RECEIVE MY TICKETS?
All tickets will be issued as E-tickets. We encourage visitors to display their tickets on their phone on arrival, rather than printing, to reduce contact with event staff.
Tickets will be safely scanned on arrival. Please be aware that we don’t authorise or have any control over the sale of tickets via third-party websites.
I HAVEN'T RECIEVED MY CONFIRMATION EMAIL/E TICKETS
Please check your junk folder as they can sometimes fall there or use the contact form.
There will be a box office situated on site. This will be open from an hour before the first slot each day.
We're advising all customers to arrive within the half hour time slot stated on their ticket, to keep queuing to a minimum.
If they arrive before their time slot they may be held in a separate queue until the time listed on their ticket. At this year’s event we will have an assisted queuing lane for customers who may be unable to stand or wait for a length of time, who will be given priority entry over the main queue.
WHAT IS THE FRIENDS OF KENWOOD AND LOCAL RESIDENTS DISCOUNT?
Friends of Kenwood and local residents located within two roads have been offered a 10% discount on tickets purchased. Friends of Kenwood and Residents will be contacted with details of how to obtain their discount. This discount expires at the end of September 2022. If you think you should have received a discount, please contact Kenwood House. Please note this is only applicable onsite for onsite purchases.
WHAT IS THE ENGLISH HERITAGE MEMBERS DISCOUNT?
English Heritage members are eligible for 25% off tickets. Details of how to redeem this discount are available via English Heritage. Please ensure that you have your valid English Heritage Membership card with you on the evening you attend, those unable to provide proof of Membership will be asked to pay for a full price ticket on the night and will not be eligible for a refund. Please note this is only applicable onsite for onsite purchases.
IS THERE AN NHS DISCOUNT?
There isn’t an NHS discount available on this event.
CANCELLATION, EXCHANGES AND REFUNDS
Please be sure that you have chosen the right entry date and time slot at the time of making your booking, as we are generally unable to offer exchanges or refunds once tickets have been purchased. We are also not able to offer refunds on unwanted/lost tickets. Due to the time of year, bad weather can affect any open-air event. If we have to cancel the event as it unsafe to proceed, visitors will be offered an alternative date. No refunds will be offered simply if the weather is inclement. This includes heavy rain and snow. If the event is cancelled by us due to weather and patrons are not able to attend an alternative night offered, then a face value refund will be considered on a case-by-case basis.
WHAT IS THE FRIENDS OF KENWOOD AND LOCAL RESIDENTS DISCOUNT?
Friends of Kenwood and local residents located within two roads have been offered a 10% discount on tickets purchased. Friends of Kenwood and Residents will be contacted with details of how to obtain their discount. This discount expires at the end of November 2022. If you think you should have received a discount, please contact Kenwood House.
The venue is wheelchair accessible. Every effort has been made to make the trail fully accessible, however, customers should be aware that by its nature it will cover some uneven terrain with a number of varying gradients. There are also some areas that can be made more challenging by wet weather. If you have specific access needs, please contact us
here and we will do our best to accommodate you.
Accessible toilets will be available adjacent to Kenwood house near the Brew House café.
There are a limited number of free Blue Badge parking spaces available. Accessibility customers will be contacted with details of how to reserve this nearer to the event. For further information on the accessibility of Kenwood House, please see the accessibility guide here
CAN I BUY FOOD AND DRINK AT CHRISTMAS AT KENWOOD
There will be takeaway refreshments available along the trail route, such as hot drinks, alcoholic and non-alcoholic beverages and mince pies. Further seasonal food offerings, to include vegetarian and vegan options will be available in the Christmas Market. Please note, all food and drink vendors will take card payment only.
WILL THERE BE FREE DRINKING WATER?
Drinking water will be available from the bars.
CAN I PAY USING CASH?
All food and drink vendors will take card payment only.
WILL THE CHRISTMAS FOOD MARKET BE OPEN DURING THE DAY?
This area will be open during the day as well as during the event times and non-ticketholders will need to vacate the area at 4.00pm each day - subject to change.
CAN I PROPOSE AT CHRISTMAS AT KENWOOD?
Christmas at Kenwood is a lovely setting to propose to your partner. While we can’t accommodate special arrangements, our Twilight Viewing timeslots would make the occasion extra special.
I’M VISITING KENWOOD HOUSE DURING THE DAY, DO I NEED TO LEAVE BEFORE ENTERING THE LIGHT TRAIL IN THE EVENING?
Yes. To ensure that only ticket holders for the Christmas at Kenwood trail have entry to the illuminated trail in the evening, daytime visitors must vacate at the closing time.
DO YOU PROVIDE BLUE PARKING?
If you book an accessibility ticket you must've received a link and a voucher for free parking in your confirmation email. contact us for any issues.
GENERAL INFO ON THE GARDENS
Last entry to the house each day is 3pm, both the house and grounds will be closed to visitors at 4pm before the trail opens.
Kenwood House Opening Times
WHAT SHOULD I WEAR?
There are no covered areas on the trail so please ensure you wear appropriate clothing and footwear for the weather. We recommend coats, hats and waterproof shoes or wellies. You can use umbrellas, should it rain.
DO I NEED A TORCH?
The trail is lit, but lighting will be low level in some areas so you may wish to bring a torch. No naked flames (e.g. candles, night lights, flares or lanterns) are allowed.
CAN I TAKE PHOTOS?
Yes! We encourage visitors to take photos along the trail and share them on social media with #ChristmasatKenwood. However please be mindful when taking photographs as this can block the path for other visitors.
ARE THERE TOILETS AVAILABLE?
Yes, there will be toilets available, including fully accessible toilets. Accessible toilets will be available adjacent to Kenwood house near the Brew House café.
ARE THERE BABY CHANGING FACILITIES AVAILABLE?
Yes, baby changing facilities are available in the toilets adjacent to Kenwood house near the Brew House café.
WILL THERE BE FIREWORKS?
Christmas at Kenwood does not contain fireworks.
WILL SANTA BE PRESENT?
Santa will not be present at Christmas at Kenwood.
CAN WE BRING IN OUR OWN FOOD?
We do not allow food to be brought into the event, only food purchased on site may be consumed. The only exception for this is baby food.
WHAT NOT TO BRING
For your safety and security there are some items that are not allowed on site. Please avoid bringing these items as they will be confiscated upon entry. If any attendee is found with any illegal item they will be refused entry and referred to the Police. The prohibited items included but are not limited to: Aerosols, Air horns, Alcohol, Animals (except assistance dogs), Bags (larger than A4 size), Bicycles, scooters, roller skates, Blow torches, Cans, Chairs, Chinese lanterns, Cooking apparatus, Cool bags / boxes (large), Drinks, Drones, Fireworks / pyrotechnics, Flares / distress flares / smoke flares, Food (with the exception of baby food), Gas cylinders/canisters, Glass, Knives, Liquids (over 100ml), Lighter fluid, Illegal substances (drugs), Laser pens, Legal / herbal highs, Megaphones, Professional audio-visual recording equipment, Smoke bombs / canisters, Sound systems, Tabards/High Viz Jackets, Weapons
In line with the UK law – smoking is prohibited by law in any public indoor facility / room / working environment. Smoking is only permitted away from any structures and from any sources of fuel.
WILL THE CHRISTMAS FOOD MARKET BE OPEN DURING THE DAY?
The Brew House Café at Kenwood House will be open through the day and the Christmas Food Market will open at 4.30pm. Non-ticketholders will need to vacate the area at 4.00pm each day - subject to change.
SAFETY AND SECURITY
WILL I BE SEARCHED?
For the safety and security of everyone at Christmas at Kenwood we will carry out full security checks at all entrance gates. If you see anything suspicious or any persons acting suspiciously, please tell the nearest member of staff immediately.
CAN I BRING A BAG?
Your belongings and your person may be searched. Please bring only what is essential to your evening. We ask that you do not bring any large bags (larger than A4). Please do not leave your belongings unattended at any time.
If you require first aid on site, please make yourself known to one of the event staff who will be able to assist you.
For the last two years, we have successfully conducted safe light trails across various sites with social distancing measures in place. We will continue to review the government guidelines with regards to COVID and customer safety and communicate any further updates with all customers. Please note, if in the event Christmas at Kenwood is cancelled, you will be notified and offered an alternative date, if available, or a full refund. Please note, if in the event that Christmas at Kenwood is cancelled due to COVID, you will be notified and offered an alternative date, if available, or a full refund.